Terms & Conditions

These Terms and conditions (“these Terms”) are the Terms which apply to the provision of Mentorship Services by Janansi Ltd., (“we” or the “Company”) through the Maambo website www.maambo.co.uk (the “Platform”). Please read these Terms very carefully and ensure that you understand and agree to them. If you have any questions, please contact us.

Background

These Terms apply:

A to the provision of the Mentorship Services via the Platform;

B where the Customer is a Consumer as defined by the Consumer Rights Act 2015;

C in return for the Fees payable by you (or any third party on your behalf), the Company agrees to provide the Mentorship Services as described below and in accordance with these Terms; and

D after your application to open an account has been accepted, the first date at which the Mentorship Services are used shall be deemed to be the start date for the provision of the Mentorship Services to you.

1. Introduction

1.1 These Terms together with the schedules are applicable to your relationship with the Platform through which peer-to-peer mentorship services based on lived experience (the “Mentorship Services”) may be provided to you.

1.2 These Terms and schedules apply to all visitors, users and others who access or use the Platform.

1.3 The terms “you", "your,” and “yourself” refer to the individual user of the Platform and/or user of the Mentorship Services.

1. Eligibility for the provision of the Mentorship Services and acceptance of these Terms

2.1 We will only provide the Services if you are aged 18 or over and you are a “Consumer” (as defined below under clause 2.2), and your signature of these Terms will be deemed to be your confirmation that you are aged 18 or over and that you will be a “Consumer” in connection with any request(s) by you for any Session.

2.2 “Consumer” means a “consumer” as defined by the Consumer Rights Act 2015 and, in relation to these Terms, means the Customer who receives or uses the Mentorship Services for the individual Customer’s personal use and for purposes wholly or mainly outside the purposes of any business;

2.3 If at any time we find that you are not aged 18 or over or are not a “Consumer”, we may without liability to you, cancel the agreement between us by giving you a cancellation notice and you will not then be entitled to require us to provide the Services to you. If at the time of such cancellation you have paid for Services not yet due to be given, we will refund you the Fees that you have paid.

3. How to contact us and the Agreement between us

3.1 How to contact us

You can contact us at: support@maambo.co.uk ; or

You can contact us by writing to us at Janansi Ltd., 4th floor, 205 Regent Street, London, W1B 4HB.

3.2 You agree to provide us with personal information

Before the Services can be delivered, you agree to provide us with personal information and contact details. The information you provide to us must be complete and correct, and will include a requirement to provide us with identification and other details as follows:

3.2.1 confirmation that you are a Consumer;

3.2.2 your full name;

3.2.3 your date of birth;

3.2.4 your location (the city and the county);

3.2.5 your gender;

3.2.6 your email address; and

3.2.7 that you agree to these Terms.

3.3 Our decision whether or not to accept your application for the provision of Membership Services is at our absolute discretion.

3.4 Acceptance of these Terms

Please read these Terms carefully. By creating an account or accessing or using the Platform, you acknowledge that you accept and agree to be bound by these Terms, which form the Agreement for the use of the Platform concluded between you and us. If you do not agree to these Terms, you may not access or use the Platform.

3.5 Agreement duration

Unless specified otherwise in these Terms or before conclusion of the Agreement, the Agreement shall be effective for an indefinite period. In case you agreed that the Agreement term will renew automatically, you may decline this renewal at any time before the end of the current Agreement term.

3.6 Changes to these Terms.

We may from time to time change these Terms without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

We will notify you by email, through the Platform, or by presenting you with a new version of these Terms for you to accept if we make changes. Your continued use of the Platform after the effective date of an updated version of these Terms will indicate your acceptance of the updated version of these Terms.

These Terms and Conditions were last updated in May 2025 and are considered effective as amended as of this date.

1. Introduction

1.2 These Terms and schedules apply to all visitors, users and others who access or use the Platform.

1.3 The terms “you", "your,” and “yourself” refer to the individual user of the Platform and/or user of the Mentorship Services.

4. The Platform

4.1 The Platform as well as any information text, graphics, photos or other materials uploaded, downloaded or appearing on the Platform is available on the Company’s website.

4.2 The Platform shall be used to connect you with a mentor (the “Mentor”) who will provide the Mentorship Services to you. Please see clause 6 for information about Mentors.

4.3 At any time and for any reason, or for no reason at all the Company may, with or without prior notice, modify, suspend, disrupt or discontinue (i) the Platform, (ii) any part of the Platform, or (iii) the use of or access to the Platform, whether to all users or to you specifically. Further, the Company is entitled but is not obligated to refuse to provide access to the Platform to any person, agency or organisation at any time, for any reason or for no reason at all, in its sole discretion. The Company reserves the right to, without prior notice, change, suspend, or discontinue all or part of the Platform, temporarily or permanently. The Company will not be liable for any of the aforementioned actions or for any losses or damages that are caused by any of the aforementioned actions.

4.4 The Company will make commercially reasonable efforts to ensure the Platform’s reliability and accessibility. However, no platform can be 100% reliable and accessible and the Company does not warrant that access to the Platform will be uninterrupted or that it will be accessible, consistent, timely or error-free at all times, or that any eventual defects will be corrected.

4.5 You shall be solely and fully responsible for any damage to the Platform or any computer system, any loss of data, or any improper use or disclosure of information on the service caused by you or any person using your username or password. The Company cannot and does not assume any responsibility for any loss, damages or liabilities arising from the failure of any telecommunications infrastructure, or the internet, or for your misuse of any protected personal information, advice, ideas, information, instructions or guidelines accessed through the Platform.

5. Your Account

5.1 In order to use the Platform, you must sign up and establish an individual user account (the “Account”), which includes providing specific information. When establishing the Account, you must also provide your personal contact information as well as information which will assist the Platform to match you with the Mentor.

5.2 You undertake not to create more than one account, or an account for anyone other than yourself without prior permission from the other person. Further, you undertake not to use the account of any other person for any reason.

5.3 You are always responsible for maintaining the confidentiality of the Account’s password and username (if any) and any other security information related to your account. In the event of any un-authorised use of the Account or any other concern for breach of the Account’s security, you undertake to immediately notify the Company. The Company will not be liable for any loss or damage that you incur as a result of someone else accessing using the Account, either with or without your knowledge. You are recommended to frequently change and take extra care to protect your password.

5.4 You are solely and fully liable and responsible for all activities performed using the Account. The Company will hold you liable and responsible for any damage or loss incurred as a result of the use of the Account by any person whether authorised by you or not, and you agree to indemnify and hold the Company harmless for any such damage or loss.

5.5 When creating the Account, you will be required to complete all required fields and provide accurate and truthful information. You are required to update the Account information in case your circumstances change.

5.6 You are personally responsible for any action carried out through the Account. The Account is personal and can only be used by you. The Account cannot be transferred to a third party. You are personally responsible for the information you provide in or through the Platform.

5.7 You must provide your first name, surname, date of birth, gender, email address, location and a password or sign in through Google or Facebook when registering on the Platform. All personal data and passwords are personal to you and should be kept confidential.

5.8 You are solely responsible for your usernames and passwords. You must inform us, without delay, if you notice a security breach that may involve the disclosure of your username and/or password, so that we can take any appropriate measures to have the problem remedied. The Company will then deactivate the Account and send you a link to reset your password by email to the address in your account.

6. The Mentors and the Mentorship Services

6.1 The Company does not employ the Mentors who are made available through the Platform. The Mentors are independent parties in relation to the Company and no employment relationship for such individuals shall arise between the individual and the Company.

Mentors on the Platform are not licensed mental health professionals or medical providers nor are they legal or financial advisers or professional advisers of any kind (the “Advisors”). They do not offer diagnoses, medical advice, or psychological treatment. Maambo is a peer-to-peer support platform operated by Janansi, Ltd that facilitates one-on-one and group sessions between users/mentees and Mentors who offer guidance based on lived experience. These sessions are not clinical, therapeutic, or medical in nature.

The Platform is not a substitute for counselling, therapy, or psychiatric care. The Mentors are individuals who provide informal support. They must not present themselves as therapists, clinicians, or Advisors. The Mentors:

base discussions on their personal experiences;
do not offer medical, legal, financial advice or any other professional advice;
follow Maambo’s Code of Conduct and Safeguarding Policy presented in the schedule 1 below.

6.2 Your relationship with the Mentor is solely, and strictly, with the Mentor. The Company shall not be involved in the Mentor-user relationship. Further, the Company does not interfere, validate or control the Mentor’s conduct.

6.3 The Platform is limited to allowing Mentorship Services. The Mentors are fully responsible for the Mentorship Services provided through the Platform.

7. Your Use of the Platform

7.1 Your use of the Platform and your reliance upon any of its contents is solely at your own risk.

7.2 You are aware that in order to access and use the Platform, you must provide truthful information about your age, residence and other personal information. The Mentor you access depends on this certification in order to interact with you and provide the Mentorship Services.

7.3 All information you have provided, or will provide in the future, in or through the Platform shall be true, accurate, current and complete. Additionally, you shall during the term of these Terms make sure to maintain and update the information in order to continue to be true, accurate, current and complete.

7.4 You shall not access or use the Platform or the Mentorship Services in an unlawful way or for an unlawful or illegitimate purpose or in any manner that contravenes these Terms.

7.5 You undertake not to post, send, use, store, transmit or deliver either of the following on and through the Platform:

(i) messages or information under a false name;

(ii) unsolicited e-mail and/or advertisement or promotion of goods and services;

(iii) malicious software or code;

(iv) information that is unlawful, libelous, defamatory, fraudulent, predatory of minors, harassing, privacy invading, abusive, threatening or hateful, vulgar, obscene, racist or potentially harmful content;

(v) any content that infringes a third party right including intellectual property rights of others or the privacy or publicity rights of others;

(vi) any content that may cause damage to a third party; or

(vii) any content which may constitute, cause or encourage criminal action or violate any applicable law.

7.6 Further, you shall not attempt to disrupt the operation of the Platform by any method, including through use of viruses, Trojan horses, worms, time bombs, denial of service attacks, flooding or spamming. You shall not use the Platform in any way that could damage, disable or impair the Platform. You shall not attempt to obtain unauthorised access to any user accounts or computer systems or networks, through hacking, password mining or any other means. You shall not use any robot, scraper or other means to access the Platform for any purpose.

7.7 In case you provide information that is untrue, inaccurate, not current or incomplete, or the Company has reasonable grounds to believe that your account information is untrue, inaccurate, not current or incomplete, the Company reserves the right to ban you from further using the Platform.

7.8 Your use of the Platform, including the Mentorship Services, are solely for your own personal use and you shall not use the Platform or the Mentorship Services for or behalf of any other person or organisation.

7.9 You shall not interfere with or interrupt, or attempt to interfere with or interrupt, any of the Company’s or the Platform’s systems, services, servers, networks or infrastructure, including without limitation obtaining unauthorised access to the aforementioned.

7.10 You shall not violate any applicable local, state, national or international law, statute, ordinance, rule, regulation or ethical code in relation to your use of the Platform and your relationship with the Mentors and the Company.

7. 11 Any content you submit through the Platform is governed by our Privacy Policy and these Terms:

7.11.1 If you submit a question or response, you are solely responsible for your own communications, the consequences of posting those communications, and your reliance on any communications found in the public areas. We are not responsible for the consequences of any communications in the public areas.

7.11.2 In cases where you feel threatened or you believe someone else is in danger, you should contact your local law enforcement agency immediately.

7.11.3 If you think you may have a medical emergency, call your doctor or medical emergency number immediately.

7.11.4 As a condition of using the Platform, you agree not to use the Platform for any purpose that is prohibited by these Terms. You are responsible for all of your activity in connection with the Platform.

7.11.5 You shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes.

7.11.6 You agree that if you take any of the following actions, you will be materially breaching these Terms, and you agree that you shall not:

resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Platform;
modify, reverse engineer, decompile or disassemble the Platform;
copy, adapt, alter, modify, translate, or create derivative works of the Platform without our written authorization;
permit other individuals to use the Platform, including but not limited to shared use via a network connection, except under these Terms;
attempt to circumvent restrictions preventing Maambo from providing any medical advice, recommending the consumption of drugs, narcotics and addictive substances, or promoting any illegal activity;
circumvent or disable any technological features or measures in the Platform for protection of intellectual property rights;
use the Platform in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction;
use or access the Platform to compile data in a manner that is used or usable by a competitive product or service;
use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone;
use your Account to engage in any illegal conduct; or
upload to transmit any communications that infringe or violate the rights of any party.

7.12 Consequences of violation: any such forbidden use shall result in an immediate suspension of your access to the Platform and legal action may be taken against you.

8. Rules of booking, Fees and conducting a Session through the Platform

8.1 After creating the Account, you can book a session with the Mentor (the “Session”). Before booking the Session, you will be asked to confirm acceptance of these Terms. You will not be allowed to book the Session unless you have accepted these Terms.

8.2 You can choose from booking either a regular session (the “Regular session”) or a quick connect session (the “Quick connect”). The Regular session lasts 55 minutes and the Quick connect lasts 30 minutes, respectively. There will be a limited number of the Quick connect sessions offered by the Platform daily.

8.3 Before booking the Session, you will be asked to describe the nature of the problem you would like to talk about as well as answer certain questions. Based on your answers, the Platform’s algorithm will match you with the Mentor. Alternatively, you will also have an option to choose the Mentor at your own discretion from the list of mentors that will be displayed on the Platform

8.4 When booking the Session with the Mentor, you will be able to pick the date and time from the Mentor’s calendar that will be most convenient to you.

8.5 In order to validate the booking, you will be directed to a secure payment gate, administered by Stripe, to pay for the Session. Fee for the Session will be displayed on the Platform as well as on the payment instructions before executing the payment.

8.6 You will receive an email confirmation about your booking immediately after the payment for the Session has been executed.

8.7 Confirmation of the payment

8.8 When returning to the Platform to book the new Session, you will have an option to book the Session with the Mentor who conducted your previous Session or book a new mentor.

8.9 You will be able to see all your bookings at any time after signing into your Account.

9. Payment and rules of cancellation and termination

9.1 Payment

9.1.1 Regardless of any payments made, the Company shall not be considered as your direct provider of the Mentorship Services. Solely the Mentor shall be considered as such a provider.

9.1.2 You shall only use credit cards or other payment means (“Payment Means”) which you are duly and fully authorised to use. All payment-related information you have provided and will provide in the future, to or through the Platform, shall be accurate, current and correct and will continue to be accurate, current and correct.

9.1.3 You shall pay all fees and charges associated with the Account on a timely basis and according to the Fee Schedule presented in the schedule 2 below, these Terms and/or the rates as published on the Platform. By providing the Company with your Payment Means you authorise the Company to bill and charge you through the Payment Means. Further, you shall maintain valid Payment Means information in your account information.

9.2 Cancellation

The Company compensates Mentors for their services provided through the Platform on the basis of an agreement between the Company and the Mentor. Refunds for unused time are not granted since the Mentors charge the Company for time which is scheduled to be used. However, you will be allowed to cancel the Session and get a full refund in case:

(i) the Session has been cancelled by you within 7 days after you have booked the Session, in which case you will be refunded immediately;

(ii) the Session has been cancelled by you no later than 24 hours before the scheduled start of the Session and, at the same time, the Session has been cancelled after above 7 days’ time window. In this case you will be refunded 10 days after the cancellation;

(iii) the Mentor cancelled the Session before scheduled start of the Session; in which case you will be refunded 10 days after the cancellation; or

(iv) the Mentor did not show up and the Mentor did not cancel the Session before scheduled start of the Session in which case you will be refunded 10 days after no show of the Mentor.

9.3 Termination

9.3.1 We may immediately terminate the Session or the agreement between us if:

(a) your conduct during the Session is, in our reasonable opinion, unacceptable; or

(b) it amounts to your breach of these Terms.

9.2.1 You will not be entitled to any refund for the Session started but not completed in such a case.

10. Intellectual Property

10.1 All content available on or through the Platform shall be the property of the Company or its licensors, and shall be protected by copyright, trademark, patent, trade secret and other intellectual property law.

10.2 The Platform is subject to various factors such as, but not limited to, software, hardware and tools, either the Company’s or those owned and/or operated by the Company’s contractors and suppliers.

10.3 You undertake not to reproduce, retransmit, distribute, disseminate, sell, publish, broadcast, or circulate the content received through the Platform to any third party. All software and accompanying documentation made available for download through the Platform is the copyrighted work of the Company or its licensors. Any copy made of information obtained through the Platform must include all applicable copyright notices.

10.4 The Platform is protected by copyright, trademark, and other laws. The Company’s trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the Company. Any kind of abuse will be reported.

11. Limitations of Liability

11.1 Neither party is liable for indirect or consequential damages. Liability is limited to the fees payable to us.

11.2 We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when our contract with you is created. We will not be responsible for any loss or damage that is not foreseeable.

11.3 We facilitate all Sessions only for your personal and private use and purposes. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

11.4 Nothing in these Terms is intended to or will exclude or limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.

11.5 You will indemnify, defend, and hold the Company harmless from and against any and all claims, losses, causes of action, demands, liabilities, costs or expenses (including, but not limited to, litigation and reasonable attorneys' fees and expenses) arising out of or relating to any of the following:

(i) your access to or use of the Platform;

(ii) your use of the Mentorship Services;

(iii) any actions made with your account whether by you or by someone else;

(iv) your violation of any of the provisions of this Agreement;

(v) non-payment for any of the services (including Mentorship Services) which were provided through the Platform;

(vi) your violation of any third party right, including, without limitation, any intellectual property right, publicity, confidentiality, property or privacy right.

11.6 In the event of any problem with the Platform or any of its content, your sole remedy shall be to cease using the Platform. Under no circumstances shall the Company, any of the Company’s licensor or supplier, or any third party who promotes the Platform or provides you with a link to the Platform be liable in any way for your use of the Platform or any of its content, including, but not limited to, any errors or omissions in any content, any infringement by any content of the intellectual property rights or other rights of third parties, or for any loss or damage of any kind incurred as a result of the use of any content.

11.7 Under no circumstances shall the Company, its licensors or suppliers or any third party who promotes the Platform or provides you with a link to the Platform, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages (including, but not limited to, personal injury, lost profits, business interruption, loss of programs or other data on your computer or otherwise) arising from or in connection with your use of the Platform, whether under a theory of breach of contract, negligence, strict liability, malpractice or otherwise, even if the Company or any third party have been advised of the possibility of such damages.

11.8 The Company shall not be liable to you or to any third party for any indirect, incidental, consequential, special, punitive or exemplary damages.

11.9 The Company’s aggregate liability for damages arising with respect to these Terms and any use of the Platform will not exceed the total amount of money paid by you or on your behalf through the Platform in the 3 (three) months period prior to the date of the claim.

11.10 You shall release and hold the Company harmless for all causes of actions and claims resulting from the Mentorship Services or use of the Platform, such as but not limited to acts, omissions, opinions, responses, advice, suggestions, information and or service of any Mentor and/or any other content or information accessible through the Platform.

11.11 If applicable law does not allow the limitation of liability as set forth above, the limitation will be deemed modified solely to the extent necessary to comply with applicable law.

11.12 If you are a “Consumer” as defined by the Consumer Rights Act 2015, or you are a consumer for the purposes of any other consumer protection legislation, nothing in these Terms is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under:

(a) the Consumer Rights Act 2015;

(b) the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;the Regulations;

(d) any other consumer protection legislation,

as that legislation is amended from time to time.

For more details of your legal rights, please refer to your local Citizens’ Advice Bureau or Trading Standards Office.

12. Notices

The Company may notify or in other ways communicate with you regarding these Terms or any aspects of the Platform, by posting it online or by e-mail or regular mail to the address you provided when creating your account. The date of receipt shall be the date on which such notice is given. Notices sent to the Company must be sent by email to support@maambo.co.uk

13. Data Protection

13.1 Maambo, as a UK-based company, complies with the retained EU version of the General Data Protection Regulation (EU) 2016/679) (UK GDPR) and the Data Protection Act 2018 (DPA 2018) For details about our processing of your personal data, please refer to our Privacy Policy.

We are committed to maintaining your privacy. Your personal data is encrypted in transit and at rest using industry-standard security measures. All private communications with your Mentor are secured using end-to-end encryption.

13.2 In the event of a data breach, we will notify you as required under applicable laws. We may engage independent third-party security experts to audit our data protection measures and platform security from time to time.

13.3 You consent to Maambo’s oversight team reviewing anonymised session data for quality assurance, onboarding, mentor matching, or investigation of any complaint or concern you raise, always in line with data minimisation and protection principles.

13.4 We may use anonymised "meta data" and statistical trends to improve service quality, conduct research, or support analytical projects. This data is not personally identifiable and will not be deleted upon request once anonymised.

13.5 As required by UK law, we may retain certain data (including limited mentoring interaction history) for a minimum of seven (7) years, especially in cases involving safety or complaints.

14. Use at Your Own Risk

Your use of the Platform and any information, predictions, or suggestions provided on the Platform are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, advices, information, estimates, and predictions that we may provide to you through the Platform and you agree and understand that the Maambo is not intended to match or serve the same purpose as a professional therapy or other health care services.

15. Passwords

You are responsible for taking all reasonable steps to ensure that no unauthorised person shall have access to your Maambo passwords or account. It is your sole responsibility to

(a) control the dissemination and use of sign-in name, screen name and passwords;

(b) authorise, monitor, and control access to and use of your Maambo account and password;

(c) promptly inform us if you believe your account or password has been compromised or if there is any other reason you need to deactivate a password.

You grant us and all other persons or entities involved in the operation of the Platform the right to transmit, monitor, retrieve, store, and use your information in connection with the operation of the Platform. We cannot and do not assume any responsibility or liability for any information you submit, or your or third parties’ use or misuse of information transmitted or received using the Platform.

16. Third-Party Services

The Maambo may give you access to links to third-party websites, apps, or other products or services (the “Third Party Services”). We do not control Third Party Services in any manner and, accordingly, does not assume any liability associated with such Third-Party Services. You need to take appropriate steps to determine whether accessing the Third-Party Service is appropriate, including protecting your personal information and privacy in using any such Third-Party Services and complying with relevant agreements.

17. Enforcement Rights

17.1 We are not obligated to monitor access or use of the Platform. However, we reserve the right to do so for the purposes of operating and maintaining the Platform, ensuring your compliance with these Terms, and complying with applicable legal requirements. We may disclose unlawful conduct to law enforcement authorities, and pursuant to valid legal process, we may cooperate with law enforcement authorities to prosecute users who violate the law. We reserve the right (but are not required) to remove or disable any content posted to Maambo or access to Maambo at any time and without notice, and at our sole discretion if we determine in our sole discretion that your content or use of the Platform is objectionable or in violation these Terms.

17.2 We have no liability or responsibility to users of the Platform or any other person or entity for performance or non-performance of the aforementioned activities.

18. Changes to Maambo

From time to time and without prior notice to you, we may change, expand, and improve the Platform. We may also, at any time, cease to continue operating part or all of Maambo or selectively disable certain features of the Platform. Your use of the Platform does not entitle you to the continued provision or availability of the Maambo. Any modification or elimination of Maambo or any particular features will be done in our sole and absolute discretion and without an ongoing obligation or liability to you.

19. Indemnity

You agree to defend, indemnify, and hold us and our affiliates, officers, directors, employees, agents, licensors, and suppliers, harmless from and against any claims, actions or demands, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from, or alleged to result from, your violation of these Terms.

20. No warranty

Maambo is provided “as is”, “as available” and is provided without any representations or warranties of any kind, express or implied, including but not limited to, the implied warranties of title, warranties of title, non-infringement, merchantability, and fitness for a particular purpose, and any warranties implied by any course of performance or usage of trade, all of which are expressly disclaimed, save to the extent required by law. We and our directors, employees, agents, representatives, suppliers, partners and content providers do not warrant that: (a) the Maambo will be secure or available at any particular time or location; (b) any defects or errors will be corrected; (c) any content or software available at or through the Maambo is free of viruses or other harmful components; (d) the results of using the Maambo will meet your requirements or, (e) content, text, images, software, graphics, or communications provided by third parties on or through the Maambo will be accurate, reliable or complete. Your use of the Maambo is solely at your own risk.

As much as the law allows, Maambo does not give any warranties or guarantees whether stated or suggested.

21. Events beyond our reasonable control

21.1 We will not be liable for any failure or delay in performing our obligations under these Terms resulting from any cause beyond our reasonable control, including illness, lack of available facilities, non-performance by mentors, any law or any action taken by a government or public authority, epidemic or pandemic, act of God, or any other similar of dissimilar event or circumstance that is beyond our control.

21.2 If any event described under sub-Clause 20.1.1 occurs that is likely to adversely affect our performance of any obligations under the contract, we will try to inform you as soon as is reasonably possible, our obligations will be suspended and any time limits that we are bound by will be extended accordingly. We will inform you when that event is over and provide details of any new dates, times or availability of Sessions, as necessary. You may, without liability to us, cancel any Session(s) which do not take place due to that event, and we will refund in full the Fees that you have paid us for the cancelled Session(s).

22. Transfer of this Agreement

The Company shall be entitled to freely transfer or assign this agreement under these Terms and any of its obligations hereunder. You shall not be entitled to transfer any of your rights or obligations under these Terms, without the prior written consent from the Company. Any assignment will ensure that your rights under the Agreement will not be prejudiced in any way.

23. Waiver

An omission by the Company or you to exercise its rights and remedies under these Terms on any occasion shall not constitute a waiver of such rights and remedies on other occasions.

24. Entire Agreement

These Terms represents the entire understanding and constitutes the whole agreement between you and the Company.

25. Surviving clauses

All clauses regarding limitations of liabilities and indemnification shall survive the termination or expiration of these Terms.

26. Amendments

The Company shall be entitled to change these Terms by posting modifications on the website www.maambo.co.uk therefore, you are encouraged to check these Terms frequently. The last update date of this Agreement is posted at the top of these Terms. Unless otherwise specified, all modifications shall be effective upon posting. By using the Platform after the changes have become effective, you agree to be bound by such changes. Should you not agree to the changes, you must terminate access to the Platform and participation to Mentor Services.

27. Severability

If any provision of these Terms and Condition is held to be illegal, invalid, unenforceable, in whole or in part, such provision or part thereof shall to that extent be deemed not to form a part of these Terms. The validity and enforceability of the remainder of these Terms shall, however, not be affected, provided that the remaining terms are reasonably adjusted to redress any imbalance caused by the unenforceability or invalidity of the original provision.

28. Complaints

We always welcome feedback from you and, whilst we always use all reasonable endeavours to ensure that your experience as our Customer is a positive one, we nevertheless want to hear from you if you have any cause for complaint. If you have any complaints about any Session(s) or any other complaint about us, please raise the matter with us by telephone, email or post.

29. Governing Law and Jurisdiction

29.1 These Terms shall be governed by the laws of United Kingdom and Wales.

29.2 The courts of United Kingdom and Wales shall have exclusive jurisdiction over any dispute, controversy or claim arising out of or in connection with these Terms, or the breach, termination or invalidity thereof.

Schedule 1: Maambo Code of Conduct

Code of conduct for the Mentor on the platform

As the Mentor on the Platform, you play a vital role in supporting and guiding individuals who seek help. To ensure a safe, respectful, and impactful experience for both the Mentor and the Mentee, we ask that you adhere to the following guidelines:

1. Confidentiality and Privacy

Respect confidentiality: All conversations with the Mentees must remain private and confidential. Do not share any personal information or experiences discussed unless required by law (e.g., cases involving self-harm or harm to others).
Use the Platform responsibly: Only communicate with the Mentees through the Platform’s secure channels to protect privacy and data security.

2. Empathy and Non-Judgmental Support

Practice empathy: Approach every conversation with understanding, patience, and compassion. Avoid making assumptions or judgments about the Mentee’s experiences.
Stay neutral: Offer guidance based on your personal experiences but avoid pushing your opinions or telling the Mentees what they “should” do.

3. Boundaries and Professionalism

Maintain healthy boundaries: While you are encouraged to connect with the Mentees, always maintain professional boundaries. Do not engage in inappropriate relationships, personal financial exchanges, or any form of favoritism.
Time commitment: Be punctual and committed to your sessions. If you cannot attend a scheduled session, cancel the Session no later than 24 hours before the start of the Session.

4. Honesty and Transparency

Be honest: Share your experiences truthfully. If a question or situation is outside of your expertise or experience, be transparent with the Mentee, and encourage them to seek additional support or guidance when necessary.
No false promises: Avoid guaranteeing specific outcomes. The role of the Mentor is to guide, not to solve every problem or guarantee success.

5. Inclusivity and Respect for Diversity

Respect all backgrounds: Treat every Mentee with respect, regardless of their race, gender, sexual orientation, religion, disability, or socioeconomic status.
Avoid biases: Be mindful of your language and advice to ensure it is inclusive and respectful of diverse perspectives and experiences.

6. Non-Therapeutic Role

Understand your role: As the Mentor, you are not a therapist. Offer support through sharing your personal and professional experiences, but do not attempt to diagnose, treat, or provide clinical therapy. If you feel a mentee needs professional therapeutic help, gently guide them toward appropriate resources.

7. Ethical Behavior

No exploitation: Do not take advantage of your position as the Mentor for personal, professional, or financial gain.
Report concerns: If you become aware of any unethical behavior from another mentor or inappropriate behavior from the Mentee, report it immediately through the proper channels within the Platform

8. Continuous Learning

Stay informed: Make efforts to continuously improve your mentorship skills
Accept feedback: Be open to feedback from the Mentees and the Platform team to ensure that you provide the best possible support.

9. Adherence to the Platform Policies

Follow the Platform rules: Comply with all guidelines, terms, and conditions of Maambo to ensure a safe and welcoming environment for everyone

Schedule 2: Fees

The Type of Session	The Fee
The quick connect	GBP49 per 30 mins
The regular session	GBP39 per 55 mins